When will my order ship?
Once your order is placed, our team takes 2-7 business days to prepare and ship. Your tracking number is immediately sent to your inbox. If you don't see it, make sure to check your spam folders. (Sale days or releases can significantly increase our teams processing times) If you are looking for an update please email us at firstname.lastname@example.org. We're more than happy to provide a time-stamp of when you can expect your order to arrive.
How long does it take for a PRE-ORDER to be delivered?
Pre-orders are taken when our products are out of stock but still being produced in our factory. Essentially allowing you to get your item first as soon as the batch is complete. Most pre-orders will arrive to your doorstep in 3 weeks but can be extended to 4 weeks in special circumstances.
Why have I gotten an order confirmation email but no shipping confirmation yet?
This simply means, your order is still processing & our team is still working on fulfilling. Small businesses face challenges with limited stock and high demand which is why delays can occur near sale events or new releases.
Do you accept returns for exchanges or refunds?
Too big? Too small? Too something else? If you’re not completely satisfied, or simply just change your mind, you can return your products within 3 days. You can return any product, as long as it’s in unused. If your merchandise is found to be used, damaged, foreign+supply may refuse to refund or exchange your items. Please visit our returns and exchanges page by clicking the menu below.
My tracking link says my order was delivered but I can’t find it. What should I do?
USPS can accidentally deliver mail to neighbours just by one or two houses/units in most cases. You can contact them at 1-800-275-8777 & check up with them to see if they've gotten any black mailers with your name on it!
Often but rare, clients have said USPS declares shipments delivered one day early prior to actual delivery.
Checking your local USPS center with tracking number in hand could yield a lost package. If the parcel is around, they will be able to easily find it. These mix ups happen all the time and we answer these types of questions everyday. If your search is unsuccessful please reach out immediately to email@example.com